Platform Policy & Terms

1. Acceptance of Terms

By creating an account and using this platform ("the App"), you agree to be bound by this Policy in full. If you do not agree with any part of this Policy, you must decline below, and you will not be permitted to access or use the App. Continued use of the App constitutes ongoing acceptance of this Policy and any future updates to it.

2. Content Guidelines

All content posted to the App — including photos, videos, captions, messages, and profile information — must comply with the following rules at all times:

• No nudity or sexual content. You may not upload, post, or share any content that depicts nudity, sexual acts, or sexually suggestive material of any kind.
• No gore or violent content. You may not upload, post, or share any content depicting graphic violence, gore, self-harm, or content intended to shock or disturb viewers.
• No unrelated content. Business accounts may only post photos and videos that are directly related to the services they offer. Posting unrelated media (e.g. content unrelated to your business, memes, personal content unrelated to your services, or content clearly intended to mislead users about what your business offers) is strictly prohibited.
• Content that violates these guidelines will be removed, and repeat or severe violations will result in immediate and permanent suspension of your account without refund of any fees paid.

3. Reviews Policy

• Reviews left by customers are permanent records of real transactions and cannot be deleted by the business owner who received them, under any circumstances.
• It is strictly prohibited to attempt to hack, manipulate, exploit, or otherwise interfere with the App's systems in order to delete, alter, or hide reviews.
• Any attempt to gain unauthorized access to the App's systems, database, or another user's account will result in immediate account termination and may be reported to the appropriate authorities.
• If you believe a review is fraudulent or violates our guidelines, you may report it for manual review — but you may not remove it yourself.

4. Followers & Engagement

• All followers, likes, comments, and engagement on the App must come from real people using their own genuine accounts.
• The use of bots, automated scripts, follower farms, click farms, or any third-party service designed to artificially inflate followers, likes, or engagement is strictly prohibited.
• Accounts found to be using artificial engagement methods will have that engagement removed and may be suspended or permanently banned from the App.

5. Fees & Payments

The App charges fees on bookings and business subscriptions as described below. All fees are disclosed before you pay and are non-negotiable.

• Every customer booking payment includes a flat $1.25 platform fee, charged to the customer.
• Business owners choose one of two payment plans: a 5% fee deducted automatically from every completed booking, or a flat monthly/yearly subscription that keeps 100% of booking revenue.
• If you choose the 5% per-booking plan, that 5% fee will always be deducted from every completed booking, with no exceptions, for as long as you remain on that plan. This fee cannot be waived, refunded, or avoided while enrolled in the 5% plan.
• New business owners choosing a paid monthly, yearly, or premium subscription receive their first month free, one time only, to try the App. This free trial does not apply to the 5% plan, which has no subscription fee to waive. Cancelling and resubscribing does not grant a second free trial.
• Customer payments for bookings are held securely and are only released to the business owner once the appointment is confirmed as completed — either by the customer scanning the business's QR check-in code, or, if the appointment window passes without a scan, automatically once that window closes. This protects both sides: the business isn't left waiting indefinitely for payment, and the payout is always tied to a real, provable appointment.
• If a business owner confirms a service is complete but the customer never scans the QR check-in code before the appointment window passes, the business owner is still paid in full once that window closes. That booking is automatically flagged as a disputed booking between the customer and the business owner, and it is up to those two parties to resolve directly between themselves what actually happened, consistent with Section 6 below. The App does not hold payment hostage to a scan that never occurred.
• The remaining amount of the payment, after any applicable fee, is paid out to the business owner for the booked service.

6. Marketplace Disclaimer — We Are Not a Party to Your Transaction

The App is a neutral marketplace platform that allows independent business owners to offer services and customers to book and pay for those services. The App is not the provider of any service listed, is not a party to the agreement formed between a business owner and a customer, and does not guarantee the quality, safety, legality, timeliness, or outcome of any service booked through the App. Business owners are independent third parties, not employees, agents, partners, or representatives of the App. Any dispute regarding a booking, the service rendered, a no-show, dissatisfaction with a service, or a disagreement between a business owner and a customer must be resolved directly between those two parties. The App may, at its sole discretion, assist in resolving such disputes but has no obligation to do so.

7. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOU USE THE APP, BOOK SERVICES, AND INTERACT WITH OTHER USERS ENTIRELY AT YOUR OWN RISK.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP, ITS OWNER(S), OPERATORS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE APP, ANY BOOKING, ANY SERVICE PROVIDED BY A BUSINESS OWNER, ANY PAYMENT PROCESSED, OR ANY DISPUTE BETWEEN USERS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, THE TOTAL AGGREGATE LIABILITY OF THE APP TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO THE APP IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) $100. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT BY THE APP ITSELF.

9. Indemnification

You agree to indemnify, defend, and hold harmless the App, its owner(s), operators, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the App; any service you booked, offered, or performed through the App; your violation of this Policy; your violation of any law or the rights of a third party; or any content you post, upload, or share through the App.

10. Binding Arbitration & Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

You and the App agree that any dispute, claim, or controversy arising out of or relating to this Policy, the App, or your use of it will first be attempted to be resolved informally by contacting the App directly. If a dispute is not resolved informally within 30 days, you and the App agree that it will be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

You and the App each waive the right to a trial by jury and the right to participate in a class action, class arbitration, or any representative or consolidated proceeding.The arbitrator may not combine more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

If any part of this arbitration section is found to be unenforceable, the remainder will still remain in full force and effect, and the unenforceable portion will be severed.

11. Account Termination

We reserve the right to suspend or permanently terminate any account, at any time and without prior notice, for violation of this Policy, including but not limited to posting prohibited content, manipulating reviews, using bots for engagement, attempting to hack or exploit the App, or engaging in fraudulent payment activity.

12. Changes to This Policy

This Policy may be updated from time to time. Continued use of the App after changes are posted constitutes your acceptance of the revised Policy.

13. Privacy Policy

This section explains what information the App collects, why, and how it's used. It applies to everyone using the App, whether as a customer or a business owner.

Information you provide directly

• Account details: your name, email address, and profile photo.
• Business information (if you register as a business owner): business name, services, pricing, availability, and the PayPal email address you designate to receive payouts.
• Content you post: photos, videos, captions, reviews, and messages you send to other users.
• Booking details: appointment dates, times, service selections, and any notes you add.

Location

If you enable Location Services, the App uses your device's location to show you nearby businesses and improve search relevance. Location access is optional, controlled entirely by you through your device settings or the toggle in the App's Settings page, and can be turned off at any time. We do not track your location in the background when the App is closed.

Camera and photos

The App requests camera access only when you choose to take a photo or video for a post, upload a profile or business photo, or scan a business's check-in QR code. We do not access your camera at any other time.

Payment information

Payments are processed entirely by PayPal. The App never sees or stores your full card or bank details — that information is handled directly by PayPal under its own privacy policy. If you choose to save a payment method for faster checkout, PayPal shares only a secure reference token (not your card number) with the App so future bookings can be charged without re-entering your details. You can remove a saved payment method at any time from Settings. Before any payment is submitted, you are asked to confirm with a checkbox that you authorize the charge. For business subscription plans that renew automatically, that confirmation states that you will be charged each month or year until you cancel, and you can cancel at any time from Settings.

How your information is used

• To operate core features: bookings, messaging, posts, reviews, and payouts.
• To send you notifications about bookings, messages, and account activity within the App.
• To detect and prevent fraud, abuse, and violations of this Policy.

We do not use third-party advertising or analytics trackers, and we do not sell your personal information to anyone.

Who your information is shared with

Business owners can see the booking and contact details necessary to fulfill an appointment you make with them. PayPal receives what it needs to process payments and payouts. We do not share your information with any other outside companies.

Your controls

You can review and update your profile information, turn Location Services and notifications on or off, remove a saved payment method, and permanently delete your account and associated data at any time from the Settings page.

14. Agreement

By tapping "I Agree" below, you confirm that you have read, understood, and agree to be bound by this entire Policy, including the Privacy Policy above. If you tap "I Do Not Agree," you will be logged out and will not be able to access the App.